FAQ

Distribution Services

How do I submit my books for review?

We are looking for adult non-fiction book publishers and will be reviewing your line for product quality, author credentials and your marketing plan. So send us information that pertains to these elements of your line. You can start the process off by sending us this information via email along with a link to your website, if available. If you already have product or draft materials you can follow up by mailing the samples and requested information to our office. To find the right person and place to send this information go to our Contact Us page.

For more details, see our Submission Guidelines.

How long does the book review process take?

We pass your information among several key decision makers and then meet to discuss new publisher submissions. The process can take between two days and two weeks in most cases. You are also welcome to call in and request an update on the process at any time.

When should I submit my books for review?

It is never too early, so send us the information we need as soon as it is available to you. To learn about what information we need visit our Prospective Clients/Submission Guidelines page, Submission Guidelines. We produce two catalogs per year featuring new products as well as backlist. To be included in our spring/summer catalog we will need your submittal by September of the preceding year. To be included in our fall/winter catalog we will need your submittal by February of that same year. So, do not delay, contact your prospective distributors as soon as product, author, and marketing information is available.

On-Line Shoppers

How do I place an order?

Right Here in our Online Store

or, Fax: 317-352-8202

or, Email: customerservice@cardinalpub.com – do not email credit card numbers

or, Call: 800-296-0481 or 317-352-8200 – regular business hours, , EST.

Payment Methods – We accept Discover, Visa, MasterCard and American Express, All transactions are secured.  Registered PayPal Users are welcome, but if you are not registered with PayPal you can still order from our site.  Simply fill in your name and address and proceed to the secured checkout.

Canadian retail customers please check with our Canadian distributor: Monarch Books of Canada at 416-663-8231 for availability.

How much do you charge for shipping?

When you go to the checkout in your shopping cart you will see the cost for shipping your order.

Most orders ship USPS Media Mail, expect delivery in 2 to 4 weeks, but other shipping options are available.  Leave a note for our customer service department when processing your online order, or for faster information on your shipping options please call our toll free number 800-296-0481 during regular business hours.

What is your return policy?

Any book can be returned within 14 days.  Send to the following address:

Cardinal Publishers Group
Cardinalpub Return Dept.
2402 Shadeland Ave., Suite A
Indianapolis, IN 46219

We will reimburse you for the cost of the book (and applicable sales tax) and the cost of shipping the book to you.  You can send returns back via USPS Media Mail, 1st Class Mail, FedEx Ground or UPS.  We suggest you use a method that will allow you to track the package.

Retail & Wholesale Customers

How do I place an order?

To find a CPG sales representative near you visit our Booksellers/Sales Contacts page, or:

Call 800-296-0481 in the USA and 317-352-8200 outside of the US

or, Fax 317-352-8202

or, Email: customerservice@cardinalpub.com

Regular business hours are 8:30AM to 4:30PM

You can speak to our customer service manager, Barbara Carter, and she can get you set up as a customer quickly and efficiently.

Is there a representative in my area?

We have representatives covering most states in the US. To find a representative near you visit our Booksellers/Sales Contacts page. If in Canada you can contact Monarch Books of Canada, and in the UK Gazelle, and in Australia John Reed Books. If you still can’t determine the best representative to service your needs contact our offices at 800-296-0481 (US Only), or 317-352-8200, or email customerservice@cardinalpub.com to speak to one of our in-house sales representatives.